Support

Getting help

Write to support@lapster.me. One person reads it, so a reply may take a day or two, but it will be a real one.

What to include

Your iPhone model and iOS version, what you did, and what happened instead of what you expected.

If a render failed, Settings → Diagnostics → Share the log has a file that says why. It records what the app did — how many photos, which ratchet, where it stopped — and contains no photos.

Before you write

If the video is a blur of frames, raise Shortest frame in Settings; a fast ratchet needs more than the default 80 ms.

If the cuts feel late, make Cut against the click more negative. It is a matter of milliseconds and of ears.